Burst pipe repair in Atlanta

First steps

1. The Red Cross says to turn off the water at the main valve if pipes are damaged (Red Cross).
2. Ready.gov says not to check the electrical system if you are wet or standing in water (Ready.gov).
3. In Atlanta, ATL311 says to contact a licensed plumber or call ATL311 at 404-546-0311 for an emergency shut-off because of a burst pipe on private property (ATL311).

Why it burst

Cold snaps are one cause; see frozen pipes. Atlanta Watershed Management says excess pressure could also cause leaks or a burst pipe (Atlanta Watershed Management). More: why a pipe bursts when it isn't frozen.

Permits

Atlanta's plumbing permit form lists emergency repair, alteration or replacement of freeze-damaged or leaking concealed piping when new piping exceeds 5 feet (City of Atlanta).

Insurance and drying

The Insurance Information Institute says homeowners and renters insurance provides coverage for burst pipes (Insurance Information Institute). The EPA says to dry water-damaged areas within 24 to 48 hours to prevent mold growth (EPA). See burst pipe insurance in Atlanta and water damage restoration in Atlanta.

Checking the plumber

Georgia licenses plumbers through the Secretary of State. The state does not register plumbing companies, and only licensed master plumbers may run a plumbing business (Georgia Secretary of State). A Class I master plumber license covers single-family homes and one-level homes for up to two families; Class II has no restrictions (Georgia Secretary of State). Ask for the master plumber's name and check it in the state's licensee search.

Common questions

The break is outside. Is it mine?

If it's between the meter and the house, yes (Atlanta Watershed Management). See pipe burst outside the house.